Information Regarding Coronavirus, (COVID-19)

Update as of May 13th, 2020:

Customers who participated in the Paycheck Protection Program (PPP) with Independence Bank, will be receiving important communication by email and contact from their lender regarding next steps of this program, which is the loan forgiveness process. Please familiarize yourself with this best practice information as detailed by the SBA as we begin to enter the next phase of this process. Borrower information and best practices can be found here. We appreciate your assistance as we navigate through this process together. If you have any questions at all, throughout this process, please contact your loan officer.

 

Update as of May 12th, 2020:

Be Mindful of Scams
Please be mindful of scams that could appear as emails, social media posts, calls, texts or on websites. Utilities cannot be disconnected for non-payment during our current state of emergency. Do not send payment to scammers threatening to cut off your utilities. Always check the validity of the source by calling your utility company directly with the publicly listed number, do not reply back to an email that looks suspicious and don’t give out personal or financial information to someone that has called you requesting payment or they will shut off your utilities. For additional information, including how to report scams, please view the press release sent out by Gov. Andy Beshear.

 

Update as of April 17th, 2020: SBA Paycheck Protection Program

The Paycheck Protection Program is providing Small Businesses with resources they need to maintain their payroll, hire back employees who may have been laid off and help with operational expenses. Here are few things you need to know about the program:

  • All communication will come from your loan officer regarding status of your loan.
  • Be mindful of any phone calls, texts or emails you receive asking for personal financial information. The SBA or U.S. Treasury will not ask for any of this if they were to reach out to you for any reason.
  • If you receive email correspondence from someone other than your loan officer, do not respond. Fraudsters are using official SBA logos to lure those into thinking they’re legitimate.
  • Report any suspected fraud by calling 1-800-767-0385 or reporting online

Additional resources for you to utilize are below.
Small Business Guidance & Resources Information
http://www.sba.gov

U.S. Department of Treasury Information
https://home.treasury.gov/policy-issues/cares/assistance-for-small-businesses

 

Update as of April 17th, 2020: Economic Impact Payments

Economic Impact Payments are being disbursed. We’re here for you and want you to be vigilant on safeguarding yourself as well as your financial information. There has been an increase of COVID-19 related scams and fraudulent activity seen worldwide.

Here are a few helpful tips to keep in mind:

  • Be mindful of any phone calls, texts or emails you receive asking for personal financial information. The IRS will not ask for any of this if they were to reach out to you for any reason.
  • Check your accounts often to monitor your activity. This can be done by logging into Digital Banking, calling Telephone Banking, Text Banking or by viewing account balances at one of our ITMs.
  • Sign-up for account alerts in Digital Banking so you can receive text alerts on your account activity
  • The IRS is sending payments according to your recent tax return information on file. If your bank account from that time has changed, your check will be automatically mailed to you from the IRS to the address on file.
  • Check the status of your payment on the IRS website. If your check has not yet processed, you can update your information with the IRS in order to receive it as a direct deposit

Economic Impact Payment Information
https://www.irs.gov/coronavirus/economic-impact-payment-information-center

 

Update as of March 16th, 2020
As developments continue surrounding Coronavirus (COVID-19), we’re here to ensure you that the health and welfare of our employees, customers and communities are a priority. Beginning Tuesday, March 17th all Independence Bank locations will be drive-thru only. If you need to reach us or schedule an appointment please call 1-877-621-1776.

 

Update as of March 13th, 2020
At Independence Bank, our customers, employees and the communities we serve are at the heart of everything we do. Our efforts surrounding the Coronavirus (COVID-19), are focused on you.

Our locations are open and available to serve our customers. If visiting a location, know that we have implemented increased cleaning procedures in high-touch areas and have educated our employees on best practices recommended by the CDC.

You can facilitate virtually any banking need from your desktop or mobile device 24/7, should you choose to exercise more precautions as the development of the Coronavirus continues.

Bank From Home
Digital Banking
Telephone Banking
Text Banking
ATM & ITMs
Transfer Funds
Bill Pay
Person to Person Payments
Remote Check Deposit
External Transfers

Now, our ATMs also function as Interactive Teller Machines (ITMs) in each of our markets. You can make deposits, cash a check, make a loan payment, transfer funds between accounts on your own or with the assistance of an interactive teller with extended hours.

We are diligently monitoring the developments of the virus in accordance with the CDC and will continue to keep the health of our customers, employees and communities at the forefront. We are available to assist you if you need us, as always.

If you should need additional assistance please don’t hesitate to call your nearest Independence Bank location.

 

Important Links:
Centers For Disease Control and Prevention (CDC)
Independence Bank ATM & ITM Locations
Independence Bank Contact-Us

 

Be Mindful of Scams:
Please be mindful of Coronavirus scams that could appear as emails, social media posts, calls, texts or on websites. Always check the validity of the news source. Be wary of any communication that asks you for personal information or donations. For additional information, including how to report scams, please view the press release listed below sent out by Gov. Andy Beshear and Attorney General Daniel Cameron. Full Press Release

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