Lost/Stolen Card

Independence Bank has partnered with First Data Corporation™ to provide a comprehensive fraud management program for its Visa® debit card. As part of this fraud management system, First Data Corporation™ uses advanced, up-to-date network technologies to catch and stop potentially fraudulent check card transactions.

First Data Corporation™ or Independence Bank may contact you to verify the validity of transactions and/or to mitigate losses for activity that is identified as fraudulent. Please, be aware that should either First Data Corporation™ or Independence Bank contact you, only details about the specific questionable transaction will be asked. These details include: transaction amount, the date of the purchase and the merchant where the transaction occurred.

First Data Corporation™ and Independence Bank will never ask for personal information such as card numbers, social security numbers or PIN. If you receive a call asking for this type of information, please do not provide the information and notify us as soon as possible at 270-686-1776 or toll free at 1-877-621-1776.

For lost or stolen Visa® debit cards, please call: 1-877-621-1776
For lost or stolen credit cards, please call: 1-800-854-7642

First Data Corporation™ is wholly owned by affiliates of Kohlberg Kravis Roberts & Co. (KKR). Independence Bank does not guarantee and is not responsible or liable for the failure of product or service offered by First Data Corporation™. Any warranties relating to the product or services shall be provided exclusively by Kohlberg Kravis Roberts & Co. (KKR) or First Data Corporation™ (not Independence Bank). First Data Corporation is a registered trademark of Kohlberg Kravis Roberts & Co. (KKR), used with permission. Visa® is a registered trademark of Visa, Inc., in the United States and other countries, used with permission.