ClickSWITCH FAQs

What is ClickSWITCH®?

Is this how I open my new banking account?

How does ClickSWITCH work?

What do I need to start my switch?

Where do I get a SwitchTRACK code?

How long will it take for me to switch my payments?

Do I need to call my billers to confirm the switch?

Does ClickSWITCH work with direct deposit?

What should I do if a switch still shows as mailed?

One of my switches has an “Action Needed” status. What does this mean?

Why do I need to enter my billing account number?

Which address should I use for my biller?

How long does it take for my biller to update my payment account?

How do I know my payment has been switched?

Can I switch a payment if I don’t have the billing information?

What if I want to submit additional switches later?

What if my switch isn’t completed and I miss a payment?

My SwitchTRACK code isn’t working. What should I do?

Is ClickSWITCH secure?

Why is my email address needed?

How do I get help setting up my switches?

What is an automated payment?

What is a direct deposit?

How should I gather the payments that need to be switched?

When is it safe to move/remove funds from my prior account?

I’m having technical difficulties. Who should I contact?

What is ClickSWITCH®?

ClickSWITCH® makes it easy for you to quickly and securely switch your current automated payments and direct deposits from accounts at your existing financial institution to your new account at Independence Bank. ClickSWITCH removes the hassles of contacting all your billers to make changes and helps ensure you don’t miss a payment when you change financial institutions.

Is this how I open my new banking account?

ClickSWITCH is a service that may be offered to assist you in switching your accounts to Independence Bank from another financial institution. Please visit your nearest location for information on opening a new account.

How does ClickSWITCH work?

ClickSWITCH takes the hassle out of moving your automated payments and direct deposits to your new account. You input your payment and direct deposit information into our secure ClickSWITCH system, and we’ll get to work contacting all the billers to switch your payments over to your new account. You can monitor progress and track status in the “Status” column.

What do I need to start my switch?

Getting started with ClickSWITCH is easy! You’ll need the SwitchTRACK code provided to you when you opened your new account, or you can activate your ClickSWITCH account through the welcome email you received. You’ll need to gather all your automated payments and direct deposit information to get your switches started. A previous statement is a great source for information on the automated payments and direct deposits tied to an account.

Where do I get a SwitchTRACK code?

An Independence Bank Customer Service Representative will provide you with a SwitchTRACK code when you open a new account. If you have misplaced your SwitchTRACK code, you may receive a new one from your nearest Independence Bank location. You may also log in using the welcome email you received from ClickSWITCH.

How long will it take for me to switch my payments?

Timing for each payment switch can vary depending on the type of payment, the type of biller and the method needed to switch the payment. Automated payments and direct deposits typically take 7–10 days to switch but can be faster with certain billers. It’s always a good idea to review your switch status page for the most current information regarding each switch.

Do I need to call my billers to confirm the switch?

We display the status for each automated payment or direct deposit in the Status column. If a switch shows as “Completed,” there’s no need to contact the biller. For switches that are marked as “Mailed” for more than 10 days, you may want to contact the biller to confirm the status.

Does ClickSWITCH work with direct deposit?

Yes. Indicate the type of direct deposit you want to switch and complete the required information. Please note: some employers and government agencies require direct deposit switches be completed directly with them. In these cases, they may not accept our switch request, in which case you will want to reach out to them directly.

What should I do if a switch still shows as mailed?

If your switch has a “Mailed” status for more than 10 days, it’s a good idea to contact the biller to confirm the switch or to see if the biller needs additional information.

One of my switches has an “Action Needed” status. What does this mean?

Occasionally, after you have submitted a switch for processing, our research team determines that a particular biller requires you to update your banking information online. When this happens, your switch will show an “Action Needed” status. To see the details of the action you need to take, you can click on the Edit icon in the Actions column.

Why do I need to enter my billing account number?

Your billing account number is required by the biller to ensure your identity and to update the account information in its system.

Which address should I use for my biller?

A number of billers are included in our system. If we do not have a biller’s address, please use the address that is indicated on the payment confirmation or statement the biller sends you. You can also find most billers’ payment addresses displayed in the Help or Contact Us areas of their websites.

How long does it take for my biller to update my payment account?

The time for each payment to switch varies depending on the type of payment, the type of biller and the method needed to switch the payment. Automated payments and direct deposits typically take 7–10 days to switch but can be faster with certain billers. It’s always a good idea to check your switch status page for the most current information about each switch.

How do I know my payment has been switched?

The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller will display a “Completed” status. Switches that are still in process will display a “Mailed” status.

Can I switch a payment if I don’t have the billing information?

You need at least some billing information to switch the payment, as billers require certain information to confirm your identity and complete the switch. Your name, biller’s name and account number are required. For some billers, an address and phone number will populate automatically; however, if the biller is not in our database, we’ll need you to provide the biller’s address and phone number as well.

What if I want to submit additional switches later?

You can easily add additional switches anytime! Simply log back into your ClickSWITCH account and resume your session.

What if my switch isn’t completed and I miss a payment?

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.

My SwitchTRACK code isn’t working. What should I do?

Please contact your nearest Independence Bank location for assistance with your SwitchTRACK code.

Is ClickSWITCH secure?

Yes! ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, our mailing facilities adhere to the highest industry standards with regard to security of your personal information.

Why is my email address needed?

Your email address will only be used to keep you informed during the process of transitioning your switches. ClickSWITCH will send you an email to welcome you to the service, as well as send you emails about the status of your switches. You may unsubscribe from these emails at any time.

How do I get help setting up my switches?

You may contact your nearest Independence Bank location for assistance.

What is an automated payment?

An automated payment (or ACH) is a regular, ongoing electronic funds transfer, such as a monthly insurance bill, utility payment or automobile loan payment.

What is a direct deposit?

A direct deposit is any payment you receive from a person or organization directly into your account. These include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

How should I gather the payments that need to be switched?

ClickSWITCH will help you switch all your automated payments. Simply gather your paper bills or online statements that include the billers’ names and addresses, account numbers with your billers and due dates. This is all the information you need to start the switch process!

When is it safe to move/remove funds from my prior account?

We recommend keeping enough money in your old account to cover each payment until the switch status is “Completed.” This is especially important for any payments that might be due during the 14 days after you initiate a switch.

I’m having technical difficulties. Who should I contact?

Please contact your nearest Independence Bank location for assistance.