In a world of countless forms of communication, it can be hard to understand the true frustration and strife that comes with something like a language barrier. We often take for granted the ability to walk into an establishment and ask for what we want. However, for a number of community members in Graves County, this is something that plagues their everyday life.

“It can be intimidating having questions about your account and going to a bank that has no one that can communicate with you due to language barriers,” said Jorge Bartolo, Customer Service Representative at Independence Bank. “Many times, Hispanic consumers in our community are not able to access the best products for them or are encountering additional fees simply because there is a lack of understanding that can’t be bridged because of the language barrier.”

In his role, Bartolo assists our customers in opening accounts, understanding what products we have to offer and which one is right for them and ensuring that all of their banking needs are taken care of. And as a Hispanic member of the community who is fluent in both English and Spanish, his role also extends to providing those who speak Spanish with the highest level of customer service.


About Independence Bank

Independence Bank is a regional community bank with 25 locations in Calloway, Daviess, Franklin, Graves, Hancock, Henderson, Hopkins, Jefferson, McCracken, McLean, Warren and Webster counties. One of the fastest growing banks in Kentucky and fifth largest, Independence Bank possesses the size and experience to serve the largest and most complex clients and offers trust and investment services and agricultural services. As a banking revolution for the people, by the people, central to Independence Bank’s mission is doing what is right and fair for customers, communities and employees. Independence Bank has been recognized as a Top Performing Bank and Best Bank to Work For by the American Bankers Association, a Best Place to Work in Kentucky and has assets totaling $2.8 billion.