ALERT! ACH PAYMENT NOTIFICATION SCAM
October 20, 2011 – Independence Bank has been notified of an ACH Payment Notification scam appearing to be initiated by NACHA – The Electronic Payment Association. NACHA has publically stated and listed on their website that they would not contact by email any person or organization regarding an ACH transaction which the Association receives or initiates. For more information visit http://www.nacha.org/c/Fraud-Phishing-Resources.cfm or your nearest Independence Bank location. If you have received an email appearing to be from NACHA concerning a cancelled ACH transaction, please do not respond.
ALERT! VISA CHECK CARD/CREDIT CARD SCAM
December 7, 2010 – Independence Bank has been notified of a VISA Check card and VISA Credit card phone scam. If you receive a phone call from an “UNKNOWN” or 1-800 number notifying you that your “debit card has been deactivated due to suspicious or fraudulent activity”, please DO NOT give out or enter any of your card information.
Independence Bank would NEVER ask you to provide account information over the phone. If you have received a similar phone call and have questions, please contact your nearest Independence Bank location. If you have received a phone call and have entered your card number, please call and cancel your card immediately:
To cancel your Visa Check Card, please call: 1-800-523-4175
To cancel your Visa Credit Card, please call: 1-800-854-7642
ALERT! Text Message Scam
March 17, 2009 – Independence Bank has been notified of a bogus text message scam. If you receive a text message, e-mail or voicemail on your cell phone saying that your account has been suspended and asks that you call a 1-800 number to verify your account number, PIN number and expiration date, please DO NOT respond.
Independence Bank would never request this information under any circumstances and does not solicit its customers via text messages. If you have responded or feel that your account information has been stolen, please call 1-800-523-4175 to cancel your check card immediately.
Please feel free to contact your nearest Independence Bank location for more information.
ALERT! E-mail Phishing Scam
February 17, 2010 – Independence Bank has been notified of an e-mail phishing scam targeted at Online Banking users in our area. The e-mail asks recipients to change their expired online banking passwords.
Independence Bank would NEVER ask you to provide personal information through an e-mail and would NEVER initiate a password change other than when the customer is logged into our secure online banking site.
If you have received this e-mail message and have further questions, please contact your nearest Independence Bank location for more information.